Shipping & Returns
Orders can be placed 24 hours a day, 7 days a week on www.perfect-scale.com.
Telephone orders can be placed during normal business hours, 10:00 am to 6:00 pm (West European time) Monday through Friday (excluding major holidays) by calling 0049 (0) 8223 - 960 246.
Perfect Scale Modellbau
The shipping cost depending on the weight and the country of destination.
You can make the following steps to be aware about the exact shipping costs before you place your order:
1. Logout if you are loged in. Then browse and choose your items as "Guest".
3. Put in any address in your country. The datas are not be stored and not sent.
4. Now you see the exact amount for the shipping according to your items.
5. Stopp and do not press submitt order.
Payment and Sales Tax
Presently, Perfect Scale Modellbau accepts following payment modes:
- money order ( payment in advance by bank remittance )
- cash or cheque
Because Perfect Scale Modellbau operates in Germany / Europe, we are required to collect 19% VAT on orders shipped to any private person or merchant without EC VAT number inside the European Community. Those who live outside of the European Community, will not be charged 19% VAT for orders placed on www.perfect-scale.com, but may want to consult applicable tax laws in their country.
If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories are shipped via DHL recorded parcel letter and should be delivered to the specified shippng address within five to ten days of the lead time noted.
You may also check your account for updates on the status of your order. Once an item has been shipped, this information will be reflected in your account. If you wish to speak with a customer service team member, call us at 0049 (0) 8223 - 960 246 Monday through Friday between 10 a.m. and 6 p.m. (West European time) or contact us anytime via info(at)perfect-scale.de.
Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of www.perfect-scale.com, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
Because members and their privacy are top priority at Perfect Scale Modellbau, we use the most secure transaction software available. All credit card orders on Perfect Scale Modellbau are processed on a secure server, provided by the RBS bank, the "Royal Bank of Scotland". Any credit card or other personal information you provide Perfect Scale Modellbau is protected by encryption using Secure Socket Layer Protocol (SSL). Only RBS can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 0049 (0) 8223 - 960 246. One of our customer service representatives will be happy to assist you.
Terms and Conditions
When you complete the Perfect Scale Modellbau member registration process, you agree to all of the terms herein. Perfect Scale Modellbau may update these terms and will notify you via our newsletter or a prominent posting on this customer service page. Your continued use of Perfect Scale Modellbau after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.
Our manufacturers' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Perfect Scale Modellbau will contact you before proceeding with your order.
Shipping time frames reflected in product descriptions are based on estimates. Perfect Scale Modellbau reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, Perfect Scale Modellbau will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.
While the Perfect Scale Modellbau team works diligently to review the safety of all products, Perfect Scale Modellbau cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Jellybeans is not responsible for copyright, registration or licensing infringement of products sold on the site.
Shipping Methods and Charges
Standard shipping charges are based on DHL shipping costs.
Custom-designed products and model kits, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.
Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Perfect Scale Modellbau will either issue a refund for the purchase price of your item(s) to the payment method used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Perfect Scale Modellbau; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 10 business day window, without a RA#, and/or Perfect Scale Modellbau suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email at: info(at)perfect-scale.de or call us at 0049 (0) 8223 - 960 246 Monday through Friday between 10 a.m. and 6 p.m. (West European time ).
Please note: All sales on discounted and sale items are final.
Perfect Scale Modellbau works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 0049 (0) 8223 960 246 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.